The R&R Contract Manager is the manager for the R&R contracts and subcontracts teams. He is the prime face of the program to the USG on all contracts matters.
Oversee day-to-day operations of contracts function Oversee subcontracts function with assistance of subcontracts lead.
Coordinate day-to-day priorities and near-term planning with the R&R Program Manager, and Deputy Program Manager Coordinate mid-range and longer range planning with the R&R Program Manager, his deputies and the Director of Contracts Co-lead Composite Team meetings
Prepare Contracts-related PMR and other Conference materials.
Review and negotiate modifications to the prime contract Identify subcontract and PO issues that may impact prime contract terms and conditions Oversee preparation of contract modification approval documentation
Review and sign all site-specific correspondence, obtain management review as needed. Prepare correspondence related to the program for senior management signature as needed
Manage contract team personnel including, assignment of work, individual mentoring & counseling, performance reviews
Keep Contracts team aware of program and company policies and procedures and pertinate events Develop and Provide cross-function training on Contracts issues Lead team to identify process improvements.
Where needed, request additional expertise from other functional groups to support improvements.
Participate in location and enterprise-level lean events as a subject matter expert.
Keep management informed of issues as they arise, develop methods of addressing issues and request assistance as needed.
Participate in/Support internal and external audits Provide contracts lead in responses to PARs and CPARs
Oversee CDRL submission/Data Management function
Assure that all Prime contract requirements are understood and complied with by the R&R Team. Other duties as assigned by the Program Manager
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases