Our client is a leading financial foreign exchange company. They are currently recruiting a Reconciliation Manager for their office in Bahrain.
Duties & Responsibilities
· Ensure that the Reconciliation of all bank and agent statements are performed in a timely and accurate manner. · Ensure that the Reconciliation of all intercompany balances are performed in a timely and accurate manner. · Review, investigate, follow up and escalate, as necessary, based on the escalation process, any issues observed during the reconciliation process. · Preparation and review of the different reports pertaining to reconciliations in a timely and appropriate manner, as per the department policies and procedures. · Follow up and monitoring of other reconciliations performed by other offices/teams, as per the department policies and procedures. · Ensure that the department tasks are in conformity with any Service Level Agreements (SLA's) maintained/ entered into with other counterparties. · Provide quality and timely support services to other departments, and offices, wherever needed · Act as a point of contact between offices for other departments for operational Issues. · Adhere to department policies, procedures and business processes. · Follow guidelines and escalate for approval when needed. · Liaise with Auditors and provide information as necessary. · Any other ad hoc business related tasks assigned.
Qualifications & Experience
· You are required to have Bachelor's Degree in Accounting or Finance. · Minimum 5 years' experience in similar role or capacity. · Excellent analytical skills · Keen attention to detail · High level of competence in MS Office. · Excellent verbal and written communication skills in English and preferably in Arabic. · Excellent organizational and time management skills. · Ability to work under pressure and to tight deadlines. · Interpersonal / communication skills
HistoryMissionServices.Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.
We have built relationships with many leading indigenous and multinational organisations throughout the Middle East and internationally in countries such as Saudi Arabia, Qatar, UAE, Oman, Bahrain, Kuwait, Egypt, Lebanon and Sudan.
Concentrating our resources has created five distinct specialist divisions:
Â· Integrated Project Management â" Outsourcing Â· Oil & Energy Â· Construction & Engineering Â· Banking & Finance Â· Human Resources
Across the full spectrum of industries and at all levels of recruitment, our standards of quality and professionalism remain constant.
With a database of over 80,000 candidates and managementâs 30 yearsâ experience recruiting professionals, we have the resources and expertise to select the right candidate for each position.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases