Ensure implementation and continuous improvement of Company's Compliance Program in the region
Foster a strong ethics and compliance culture throughout the region by actively promoting Company's Compliance Program, Code of Conduct and company policies
Align regional aspects of the corporate compliance strategy with the Head of Group Compliance
Monitor and provide reports to Head Group Compliance on effectiveness of regional implementation of corporate compliance strategy
Supervise Compliance Managers in the region, if applicable, and manage the compliance network as well as the respective resources & budget planning
Support local and regional management in setting a strong "Tone from the Top," as well as fostering compliance & integrity as fundamental company values
Manage all relevant internal and external stakeholders, which includes providing compliance reporting to executive management and divisional boards on a regular basis
Lead and organize regional compliance committees and participate on related committees as necessary
Conduct compliance risk assessments in the region and identify compliance gaps that require remediation
Ensure Company's policies are effectively implemented and properly tailored for the region
Train local and regional management and employees on Anti-Corruption, Code of Conduct, Antitrust, Data Privacy and other Compliance topics
Enhance and complement centrally-provided training materials with regional specifics, e.g., local legislation and jurisdiction, third parties, risks in important regional focus markets, etc.
Act as main point of contact for the region, and ensure consistent and competent advice to local and regional management and employees
Manage Third Party Due Diligence and M&A due diligence, as appropriate, throughout the region and support employees in understanding compliance-related risks and management of such risks
Investigate certain allegations of compliance violations and assist Allegation Management Office (AMO) with investigations as necessary
Support HR and management where needed to manage implementation of disciplinary sanctions in the region
Perform unscheduled reviews on the effectiveness of the Compliance Program, and ensure that all necessary Compliance documentation on local and regional levels is complete and up-to-date.
Identify local/regional training needs, define target groups and develop regionally focused training for different levels
Maintain an overview with regards to the effectiveness of the Compliance Program in the region based on pre-defined key performance indicators (KPIs, e.g. number of compliance-related cases, number and type of third parties, training statistics, statistics on gifts, invitations and other benefits, etc.)
Attend Compliance conferences and benchmarking events to stay current on any changes to local Compliance laws and regulations
Additional duties as assigned
Qualification as lawyer, a bachelor's degree in business administration with experience in the area of Compliance, or a master in business and law with minimum 10 years of professional experience, at least 8 of which must be in compliance
Experience as external legal advisor with a focus on white collar criminal work combined with in-house experience in a multinational company is preferred
Ability to coordinate and manage national/international teams
Deep understanding in the areas of corruption, fraud and antitrust law, as well as profound knowledge of local legislations and jurisdictions in the region
Intercultural experience preferably gained abroad, assertive person of trust with high level of integrity
Fluent in English and Arabic; other languages a plus
At Black & Grey, we connect high potential young talent and experienced game-changers to great businesses in the Middle East. This is what we do best!
We believe most human resource issues are not black-&-white; people have wonderful variables and aspirations at every stage of their career. To strike the right balance and effectively manage the grey areas of HR, we invest time and effort to understand our client’s and candidate's exact needs and deliver the right solutions using insights, intellect and a lot of compassion.
Talk to us today to take the next step in fulfilling your professional goals.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases