We are currently looking to hire Relationship Manager/ Relationship officer to be based out of Dubai.
Number of positions: 10 Job Location: Dubai Salary based on experience + Commissions The Job Role and Responsibilities 1)A retail Relationship Manager would primarily deal with individual retail customers and advise them on various banking and financial products(credit cards and personal loans) and services(Insurance) offered by the bank or any other financial institutions. 2) The Relationship Manager would be catering to the corporate clients like SME's or large corporations. 3) A relationship Manager is expected to have sound financial knowledge as well as thorough information about his/her company's various offerings in order to identify the need of the customer and advise him accordingly. 4) He/she needs to have an understanding of banking regulations, latest products and services, specific markets related to the clients he/she is handling. 5) Approach potential customers to establish relationships 6) Forward upselling and cross-selling opportunities to the sales team 7) Promote high-quality sales, supply and customer service processes 8) Understand customer needs and develop plans to address them
Competencies and Skills Required A Relationship Manager is required to interact with customers for most part of his/her day and so good communication and presentation skills are a prerequisite for the job. The job also requires thorough financial and sector knowledge in order to provide sound and reliable advice to clients. The major skills and competencies that employers look for are: • Graduates with relevant experience of 5+ years of prior work experience of Direct or Channel sales in credit cards, Loans, Telecom, Insurance & more products. Experience in cross-selling is a must. • Excellent communication and listening skills • Confidence, convincing and presentation skills • Understanding and interest in financial / banking products and markets • Ability to analyse and research information • Ability to explain complex information clearly and simply • Good sales and negotiation skills
Our companies Smart Union Brokerage LLC & MBM Al Sharq General Trading LLC are a part of MHM group of companies (Sheikh Mana Bin Hasher Group of Companies and Establishments). Our Group Chairman H.H. Sheikh Mana Bin Hasher Al Maktoum is a member of Dubai’s ruling family.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases