1. Complying with all the regulations and work arrangement from the company. 2. Organize the team production according to the construction tasks issued by higher authorities, complete the Economic Indicators; 3. Responsible for the daily management of the staffs; 4. Responsible for the management and maintenance work of equipment and facilities ; 5 .Responsible for the training and forensic work for employees; 6. Responsible for the management of the QC team promote the QC experience; 7.Responsible for on duty admissions and engineering reports; 8. Complete the tasks assigned by superiors.
Anton is a leading independent integrated oilfield services provider which provides products and services from development through production, including reservoir management, drilling technology, well completion, down-hole operations (well services & stimulation), oil production as well as tubular service. Anton Group is headquartered in Beijing and has established an international network across China and overseas markets. It is listed in Hong Kong in 2007.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases