Foodco Holding was established in 2006 to reflect the growing diversity of the group, which had seen the establishment of a number of companies under the banner of Abu Dhabi National Foodstuff Company (Foodco) presently and was established in Abu Dhabi in 1979 as a public share holding entity under the patronage of His Highness Sheikh Khalifa Bin Zayed Al Nahyan, the President of U.A.E , these former divisions operate as standalone subsidiaries of Foodco Holding.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases