This is for their plastic division in Jubail. Work location is Jubail In 1954 the brothers Abdulmohsin and Mutlaq Almutlaq decided to establish a business together trading construction materials. The real breakthrough came in the area of furniture, when they founded the first company retailing furnishings nationwide in Saudi Arabia’s many cities under the name Almutlaq Furniture. The partners were able to expand and develop the company’s business from the retail sector into real estate, industry and investment. This enabled them to form a sound economic entity under the name Almutlaq Group, which encompasses numerous holdings in diverse sectors. To ensure that a better future for achieving sustained growth was reached, the partners transformed the enterprise into a closed joint-stock company comprising all family members. Today the second and third generation contribute towards continuing the path of success..
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases