AmCan® is an international conglomerate engaged in several distinct commercial faculties within North America, Asia, the Middle East and North Africa. AmCan® facilitates several enterprises spanning from retail commerce to product distribution within the FMCG industry.
Originally established in 1991 as a general trading firm; the organization was initially involved in the export and distribution of consumer goods, including cosmetics and beauty products throughout the Middle East and Asia. AmCan® has since evolved and operates from a position of eminence in these competitive markets. In fact, AmCan® is among the largest FMCG distributors of specialty products within the Middle East region, led by a team with decades of combined experience in all facets of the FMCG community.
The remarkable success of AmCan® is attributed to the core philosophies and practices exercised within all tiers of the organization. AmCan® has successfully facilitated the expansion of distribution networks for hundreds of companies across the globe to its designated regions; employing efficient supply chain management and multi-level marketing paradigms to maximize brand awareness and consumption. (new section)
Utilizing extensive regional market knowledge coupled with a comprehensive distribution network – companies who are aiming to expand their market share collaborate with AmCan®.
Currently, the organization represents over 30 leading international brands within the Middle East region. In addition to its distribution profile, AmCan® investments are diversified within numerous industries including shipping, real estate, health care, construction, and retail.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases