Manage training program; develop, prepare, and teach appropriate training programs; conduct and/or oversee all training for security personnel reporting to the area/branch office (e.g. licensing, contract specific, annual refresher courses); data entry; filing and records maintenance; ensure training compliance
Ensure that laws and regulations that might affect the contract are reviewed and changes are implemented as necessary
Prepare compliance reports and identify areas for improvement associated with contract-specific policies, practices, and procedures
Coordinate, develop, deliver and manage employee training and development programs; conduct needs assessments; identify training needs; develop and/or customize training courses, content and materials; oversee and deliver training; evaluate effectiveness; and make adjustments as necessary to improve training and outcomes
Provide regular reports to management regarding training initiatives, scheduling and effectiveness of employee and organizational development initiatives
Develop and implement method of measuring the effectiveness of training programs
Conduct and facilitate training sessions, presenting information clearly and concisely to various audiences
The Ideal Candidate:
Minimum of High School Diploma or Equivalent
Must have 5 year experience in Security Industry, 2 year in Training with similar position
Able to speak in Arabic and English (Written & Verbal)
Preferably Pakistan Nationality
Work history must include demonstration of ability to coach and motivate others
Work history must include the ability to prioritize and complete multiple objectives with little to no direct supervision
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Attention to detail
Ability to research, investigate, compile information
Ability to coach, mentor, and motivate
Ability to assess and evaluate situations effectively
At Black & Grey, we connect high potential young talent and experienced game-changers to great businesses in the Middle East. This is what we do best!
We believe most human resource issues are not black-&-white; people have wonderful variables and aspirations at every stage of their career. To strike the right balance and effectively manage the grey areas of HR, we invest time and effort to understand our client’s and candidate's exact needs and deliver the right solutions using insights, intellect and a lot of compassion.
Talk to us today to take the next step in fulfilling your professional goals.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases