The Organization: Our client is NASDAQ listed company which is active in research & development and production of polymer composites. They are currently focused on researching, developing and producing high value-added specialized polymer composites and international expansion of their services and products. For their expansion plans in Europe, they are hiring a Senior Manager Business Development in Italy. Duties & Responsibilities: The main aim for the Senior Manager Business Development is to improve the company and product brand awareness and competitiveness in Europe, specifically in Italy. In order to do so, this Senior Manager will be responsible for: •Achieving revenue, cost control, expense control and operation capital control targets; •Customer development, optimization and upgrading, and with this specific sales targets; •Improving competitiveness of Research & Development department, support product development and satisfy customers. Skills & Competencies: •Experience leading the production distribution, including marketing, product promotion, customer development, business negotiations, technical support and after-sales service; •Experience leading or at least working on research & Development technology of polymer material; •Knowledge of Quality Management Systems (TS16949, IRIS, CCS) and Social Accountability System Certification (SA8000, ISO14000); •Having participated in Product Certification of related products; Education & Qualifications: •Minimal Master’s Degree (major in Polymer Materials (preferred) / Materials Science / Chemical Related / Marketing related); •Minimal 5 year experience as sales manager working in same chemical industry OR minimal 5 year experience within non-metal parts procurement or marketing manager in related industry; •Excellent language skills: English & Italian, in addition Mandarin is a plus •Proficiency in Office software (Word, Excel, Powerpoint etc)
Alert HR Solutions was originally founded in Maastricht, the Netherlands in 1995. It became a leading European provider of HR solutions to staff shortages in various industries. We provide our clients with a European perspective on recruitment. After successfully serving clients in the Middle East from our offices in the Netherlands, we have opened an office in Dubai â" UAE since 2013. Our team of Middle East consultants who have lived and worked in the area for years provide our clients with the best practice solutions on offer.
Alert HR Solutions is the original private Dutch company and this team consists of approximately 25 full-time and part-time employees who work throughout Europe and the Middle East. Our clients include large public and private companies in the Middle East and Europe. The majority of our clients have worked with us for many years and return to us continuously.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases