Our Company: Our client is one of America's leading consultant companies with over 25 years of experience in providing professional and technical services positioned to design, build, finance and operate infrastructure assets around the world.
Assists the Program Director in formulation of the short and long term strategic operations, plans and budget for the specific service division managed;
Liaises with the Program Director in setting specific operational objectives, KPI's and operational procedures within specific service divisions; reviews operational priorities and plans continually, making appropriate adjustments to reflect the changes in internal and external environments;
Monitors and controls performance against business objectives, strategies and plans. Keeps the Program Director fully informed on the progress of the division and on all important factors influencing it;
Develops, establishes, directs and monitors execution of operating policies to support the Stakeholders Division;
Liaises with the Program Director and suggests revision of existing practices and processes within service division, and ensures that best practices are consistently applied to provide operational excellence;
Liaises with the Stakeholders Management team and our internal Planning and Performance Division(QA Manager) to monitor customer satisfaction and improve policies and procedures to enhance service delivery quality;
Ensures that all staff within the Division comply with all organization/Government legislation/guidelines relating to health and safety and quality etc;
Establish, manage and refine the administrative and operational procedures for the project logistics and Stakeholders management and monitor the Project Management Plan.
Directly responsible for the assignment of qualified permanent Stakeholders management staff to positions within the Infrastructure and Building Project Teams in a timely fashion and ensuring that all members of the Stakeholders management teams are aware of and have a common understanding of their duties and responsibilities.
Manage and overview the performance of Stakeholders Managers, ensure that all members are familiar with the position requirements.
Complying with the Program Directors strategic and operational plans
Managing all Stakeholders Management and PMO Department operations and performance
Managing all contracted works/projects, ensuring customers satisfaction;
Project completion turn around time,
Cost, Health Safety and Environmental (HSE) and quality control of the Project Execution phase.
An advanced university degree(Bachelor's, Master's Degree or equivalent) in a relevant discipline (engineering, architecture, Stakeholders, commerce or other relevant field).
An advanced university degree(Bachelor's, Master's Degree or equivalent) in a relevant discipline (engineering, architecture, Stakeholders, commerce or other relevant field) and from 15 years of relevant work experience (in engineering, architecture, technical, administrative and supervisory areas in the areas of project planning, design, execution, maintenance and operation of facilities or related field).
At least 4 - 6 years Project Management experience - working on both execution and Stakeholders delivery side of projects
Proven success managing large scale Stakeholders, buildings and planning duties
HistoryMissionServices.Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.
We have built relationships with many leading indigenous and multinational organisations throughout the Middle East and internationally in countries such as Saudi Arabia, Qatar, UAE, Oman, Bahrain, Kuwait, Egypt, Lebanon and Sudan.
Concentrating our resources has created five distinct specialist divisions:
Â· Integrated Project Management â" Outsourcing Â· Oil & Energy Â· Construction & Engineering Â· Banking & Finance Â· Human Resources
Across the full spectrum of industries and at all levels of recruitment, our standards of quality and professionalism remain constant.
With a database of over 80,000 candidates and managementâs 30 yearsâ experience recruiting professionals, we have the resources and expertise to select the right candidate for each position.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases