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service center in charge

IPF Group
Keywords / Skills : work shop manager, service center in charge, work shop supervisor
7 - 12 years
Posted: 22nd Apr 2017

Industry
Automotive/ Ancillaries
Role
Other Roles - service center in charge
Education
Diploma
Stream:
Automobile engineering
Posted On
22nd Apr 2017
Job Description
Achieve the budgeted sales and profitability targets

Take up Warranty issues as and when required

Conduct daily review with Supervisor on the following issues and take appropriate actions as required:

o Number of Vehicles IN

o Number of Vehicles OUT

o WIP

o Delays in Service (Review & Action)

Establish appointment and work scheduling systems and train personnel in their use

Maintain dealership equipment in an effective and safe working condition

Establish equipment maintenance schedules and advise management of equipment needs to improve productivity, efficiency and quality of repairs

Arrange for procurement of Special Tools as required

Communicate and implement After sales Customer Satisfaction Standards to all service personnel and monitor results

Provide a customer record and follow-up system to resolve customer complaints and build loyal clientele for the dealership.

Implement effective advertising and marketing programs to increase the traffic count and sales per repair order

Ensure maintenance and repair pricing is consistent with market practices. Introduce Menu Pricing.

Co-ordinate with Group HR for recruiting, hiring, orientation and staffing levels.

Establish and maintain practices designed to train, develop and motivate department employees in co-ordination with Manager Training & development.

Provide constructive feedback to employees on an ongoing basis and during the formal appraisal process.

Maintain technical bulletins to increase Technician efficiency and Troubleshooting Skills and improve Fix It Right the First Time performance


About Company
IPF

IPF is a premier Search & Selection firm based in Dubai. We pride ourselves in being a perfect platform where the right people meet the right sources at the right time. Our team is committed to serve both our clients and candidates

Our vision is to assist qualified professionals to realize their professional & personal aspirations by providing opportunities with employers who will value their skills and competence.

Our team of specialized consultants have extensive experience in across level recruitment for sectors like Government & Semi Government, Banking & Finance, Automotive, FMCG, IT & Construction.

www.ipfhr.com
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