Candidate to have possess a valid Bachelor Degree
Should have worked in work controlling/coordinating / customer complaint handling areas for at least 2 years - Reputed company experience is preferred
Work experience with Canon product range and Canon product knowledge is desirable and preferred.
Prior exposure to photo copier/printer industry is added advantage
Good Spoken and written English skills are must.
Must possess a natural flair for telephone and verbal communications
Candidates with gulf experience may be,considered with priority.
Knowledge of service management software/packages, report generation is essential
Good level of knowledge in advanced MS Excel and MS Office is necessary
Candidates who are single and in the age group of 23 to 27 are preferred'
Will work as service co coordinator to receive and register the customer requests
Will allot the service requests to respective field engineers
Receives field service reports, enters data in to CRM tool
Monitors designated areas of Engineers, and distribute work accordingly to achieve stipulated response time targets thereby ensuring customer satisfaction.
Coordinates with field engineer team to understand the requirements time to time and support them
by providing necessary information/status as and when required.
Generates Day end reports for manager's review
Coordinates with stores for arranging dispatch of spares to field as and when required.
Supports field team by preparing quotation, additional documents as required.
Ensure optimum work distribution to avoid loss of time and productivity.
Interacts pleasantly and professionally with customers when registering their grievances
Follow all SOB of the department and ISO processes stipulated by the management.
Expected to be flexible with timings as per customer and management needs.
identify the opportunities to sell service contracts and encourage customers towards it.