Role interacts with Client/Vendors and Project Roles as required, to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans, and deliverables for assigned Projects till successful Implementation.
Experience in managing Multi domain, multi technology. Should have expertized in managing large projects/programs, Risk identification, and management
Understands and uses appropriate tools to analyze, identify, and resolve business and or technical problems.
Applies metrics to monitor performance and measure key project parameters.
Conforms to security and quality standards. Has accountability for results in terms of cost, direction, and people management.
Manage assigned area(s), the customer(s), or team(s) of employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
Establish and manage relationships with customer, subject-matter experts, and appropriate customer management, with an objective of maintaining and building the business
Assigns responsibilities, provides direction, leadership, and coaching removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
Work with other project teams to identify, select/prioritize and plan development of future projects.
Experience in implementing large scale high computing IT Infra which include server storage and network.
Experience in handling large scale databases Oracle, db2, Postgres
Experience in Administration for windows, Linux operating system in the virtual environment.
Knowledge on replication tools such as a golden gate, double deck, mimix and open source based replication software etc.
Experience in managing multi location IT data centre.
At Emerald Technology, we’ve been assisting technology and telecommunications vendors in building their businesses internationally for well over a decade. During that time, we’ve placed over 2000 talented individuals, and established hundreds of legal entities, with some of the most innovative players in the technology market – from hot new start-ups, to leading global vendors.
We are International Business Expansion consultants within the Telecoms, Big Data, Software, Cloud Computing & Data Center, Internet of Things and Cyber Security industries
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases