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Sr Technical Support Engineer - A Leading Company, UAE

Keywords / Skills : LANDESK, SCCM, Implementation

6 - 8 years
Posted: 2018-01-08

Nationality
India
Industry
IT/ Computers - Hardware
Function
IT
Role
Technical Support Engineer
Education
Bachelor's Degree, Diploma
Stream:
• Electronics/Telecommunications
• Electronics/Telecommunications
Posted On
8th Jan 2018
Job Description
Our client is a leading company based in UAE.

Position: Sr. Technical Support Engineer

Location: Abu Dhabi, UAE

Duration: Permanent Employment

Experience: 6-7 years

Qualification: Graduate with preference for Engineering/Science/Computer application

Required Profile:

Implementation & Support for LANDesk, Nexthink, SCCM & Solarwinds Solution portfolios.

Should have worked as Technical Consultant / Post-Sales / Technical Support Engineer.

RESPONSIBILITIES (INCLUDES ALL TASKS):

 Implementation / Support activities are completed within specified schedule on the mentioned areas.

 Conduct Technical Presentations / workshops to customers.

 Demonstrate continuous effort to improve technical support activities, decrease turnaround times,

streamline work processes, and work cooperatively to provide quality seamless customer service.

 Keep a strong communication channel (escalation with respective vendors).

 Provide support to customers, technical advisory wherever possible.

 Perform Health check services with benefit analysis and recommendations.

 Always find ways to innovate/automate provide value-add, differentiation on the tools implemented with own initiatives.

PROFESSIONAL QUALITIES

 Technically sound on the areas mentioned with strong field experience

 Strong Understanding LANDesk Cloud services, management/security & data analytics technologies

 Strong understanding of Microsoft SCCM technologies

 Very good Understanding of Microsoft AD integration

 Excellent understanding of Nexthink solution & Support. Strong understanding of required scripting for

Automation /dashboard customization of the tools.

 Very good knowledge of Solarwinds platform.

Client Management

 Manages client interaction and expectations regarding technical efforts.

 Develops lasting relationships with client personnel that foster client ties.

 Communicates effectively with clients & subordinates.

 Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

If interested, kindly mail us your updated CV along with a recent snap, current and expected salary details and joining time(should be able to join in 15-20 days maximum) to [HIDDEN TEXT]

About Company

EISA ALDERBASTI
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