This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
You can find more details about this role here: https://www.crossover.com/svp-of-professional-services?utm_campaign=Apr21Tournament
As a Senior Vice President of Professional Services, you will be responsible for managing a $50M/year business. You will interact and sell with the CIO/CTO of the largest telecommunications or enterprise software companies around the world. You will hire, train, and manage 5-10 Vice Presidents each of whom have teams of roughly 30-50 people. A successful candidate will be one with a proven track record of success serving Fortune 100/Global 2000 customers and a deep expertise in the enterprise software consulting industry.
Candidate Requirements:
Minimum 10 years of related work experience, including experience managing technical engagements from concept to delivery in enterprise technology settings
Experience in a Partner-level role at a top-tier IT consulting company
Executive Relationships: Must be able to credibly discuss long-term strategy with F500 CxO-level management.
Customer Focus: Deep passion for customer success, coupled with a driving motivation to solve their problems and continually improve their experience - you are a customer advocate of the highest order
Key Responsibilities:
Hire train and manage a Crossover-based team of 5-10 Vice Presidents of Project Management
Sell and deliver $50M/yr of business through a team of 250-500 people
Build, and continually improve, a customer-success focused process and culture based on simplicity, common standards, and metric-based operations.
Create ongoing economies of scale, enabling your organization to become more effective and efficient as it grows
Establish yourself as the face of the business with our customers, driving their confidence to build and deploy our deep team of consultants to deliver results
Continually assess the extent to which each customer is realizing the full potential of their engagement with our software and services, working with them to increase value over time
We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.
Register at the green button, and you will receive the test platform link after completing registration.
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
