Telemarketing Representative Job Duties: (This more related to Patients)
Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy or retain product or service by following a prepared script to give product reference information. Documents transactions by completing forms and record logs. Maintains database by entering, verifying, and backing up data. Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
Standard for Home Health Care offered in the United Arab Emirates Americare Home Health Services, the clinic comes to you, so you can avoid the hassles and spend your time on more important things like resting with family and becoming well.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases