Job Title : Sales Executive
Job Location : UAE
Job Type : Full time Permanent
Domain : Foreign Exchange
We are hiring tellers to expand our retail operation. We are looking for candidates preferably with similar experience in exchange, banks etc.
The primary role of this position is to provide excellent customer service to our clients through efficient handling of their transactions in accordance with AML policies and procedures.
The ideal candidate must have and must be able to demonstrate:
1. Must have completed any Diploma/ Bachelor Degree
2. Must be proficient in using MS Office applications, can work under pressure and in a fast-paced environment
3. Must have excellent English communication skills.
4. Cash handling experience is an advantage.
5. Preferred Nationality: Indian/Filipino/Pakistani/Sri-lankan/Nepal.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases