This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
You can see more details about this role here: https://www.crossover.com/vp-of-saasops?utm_campaign=Mar3Tournament
The Vice President of SaaSOps will be responsible for building out a globally dispersed SaaSOps team and ultra efficient application hosting infrastructure. You will not be starting from scratch - as a result of Aurea’s aggressive acquisition strategy, a set of inherited SaaSOps activities already exist. Your first prioirty will be to standardize, stabilize, and optimize these activities, all while continuing to meet tight, daily SLAs. Priority two will focus on long-term planning to drive continual improvement.
Bachelor’s Degree in Computer Science (MS or PhD preferred) is absolutely mandatory. At least 10 years of experience in IT Operations Management with at least 5 years of SaaSOps specific experience Experience with high-end enterprise systems deployed in environments of Global 100 corporation complexity with millions of users Cloud-based hosting experience with Amazon EC2 a significant plus Experience with/or knowledge of CRM tools for tracking case/ticket lifecycle and KPI reporting Proven experience in building high-performance teams and automatically enforced practices Experience with building and managing globally dispersed teams We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.
Register at the green button, Webinar address and test platform link will be sent to confirmed candidates. Join our community of remote professionals: https://www.eventbrite.com/e/vp-of-saasops-200kyr-online-hiring-tournament-100-remote-registration-43431080531?aff=StfMonsterG
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases