A.C / HVAC Technicians having ITI in refrigeration and air conditioning and HAVING 5 years experience. This role requires an individual that has several years’ experience in a fast moving, customer focused maintenance environment. To provide reactive and corrective works to the HVAC systems. The role requires a good knowledge of troubleshooting and to be able to work unsupervised to achieve a satisfactory repair. The post holder shall perform HVAC repairs and maintenance duties for which they are suitably experienced, qualified, or trained and appointed. Experience of working in a Middle East environment. Worked as a member of a team and on own initiative unsupervised Proven experience in troubleshooting Proven experience with A/C and MECHANICAL / HVAC systems and controls Has carried out the following – Detailed fault finding, checking pressures, cleaning filters, replacing parts including compressor changes and controls / PCB’s. Experience with central systems, AHU, FAHU, heat plate exchangers and associated machinery, all AC including – VRF/ VRV, VAV, FCU, DX Splits, Make up pressurization units and Chilled water pumps. Worked with the following gasses R22, R134A, R407C and R404A and has a good understanding of the required pressures and temperatures across the full cycle.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases