Executive and Technical Duties Developing strongworking relationships with the customers in the region, ensuring client renewal, and developingnew opportunitiesin order to grow the account. In addition to building a regional network, and generating revenue Working closely with account managers to work large accounts and deliver key presentations throughout the country as needed Making a variety of proactive and reactive calls for new market initiatives while being involved in account management, conferences, direct mail programs and customer events Maintaining accurate reports on sales for regional major accounts and creating monthly forecasts Ensuring that all outstanding issues affecting regional major accounts are properly handled and coordinated Creating/ following up on business leads within the accounts by assessing their needs and recommending proper solution, and working on transforming the lead into an actual business opportunity for InfoTech Performing activities of convincing the key clients of InfoTech ability to meet his technical requirements with a high level of proficiency and quality Coordinating with assigned pre-sales personnel for presentations and technical meetings with the account's concerned personnel Participating in the proposal preparation phase in terms of pricing and discount ratios or any special characteristics that should be considered in the proposal as per the client's requirements
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases