To assist in all matters related to the day-to-day financial needs of the organization.
Knowledge & Skills
• Experienced bookkeeper. • Strong organizational skills and attention to detail is essential. • Ability to work independently and take ownership of tasks until completion. • Skilled in MS Office, in particular Excel and accounting softwares. • Experience in supporting and processing basic back office operations. • Fluent in English Filipino or Bilingual Arabic Nationality required.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases