COMPANY DESCRIPTION: The company is a diversified engineering company serving the industrial/manufacturing sector (both Web Handling & Converting and Process Equipment Manufacturing) in the Middle East and North Africa (MENA) region. Whether a client is looking to upgrade machines of an existing operation or to build a new factory, the company brings him the latest equipment from the world’s leading brands. These equipment, along with its best-of-class engineering practices, will help clients improve productivity and maximize their profitability.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases