This is a Contract Role under Manpower ME. Admin & Facilities Coordinator Our Clients commitment to creating the best consumer products begins with our people. Based at our Asia, Middle East & North Africa office in Dubai this role will provide the best in class Administration & Facilities services for our HQ population in Dubai and ensuring well being of associates at all times Key accountabilities for the role include: • Provides office administrative support (reception, courier, parking, IT requests, seating plan, extension lists, phone bills, vendors management, meeting room booking support, etc...) for HQ population in Dubai within the agreed SLA's • Handles new hires and exits requests and release forms within the agreed SLAs • Builds and ensures a strong relationship with vendors (cleaning, branding, courier, etc…) • Solves all admin & facilities related problems for Dubai population • Connects with HRBPs to assign appropriate seating options/ solutions • Coordinates with Global Procurement the processing of invoices and purchase orders in a timely manner meeting. • Coordinates with Global Procurement the vendors of choice. • Monitors orders in a timely manner while respecting the budget. • Preparing facilities related reports for senior management, when needed. • Work well with all levels of internal management and staff and vendors. • Conducts fire drills with Emaar Management. • Works with alignment of the safety department. Skills, Knowledge and Experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases