The company is specialized in providing services to clients exhibiting here in the UAE. Ubutu will liaise with organisers and contractors in the UAE to win contracts in providing exhibition services to its clients. Exhibitors across the globe come to Dubai to showcase their product and service offering at venues such as Dubai world trade center, and they need to decorate or enhance their stand to ensure the presentation of the stand reflects their company image. Ubutu will engage in promoting the different services such as graphics on the stands, furniture, carpets, audio visual equipment and other miscellaneous items related to exhibition stands to new and existing clients here in the UAE and international clients exhibiting here in the UAE. Client confirms the order to Ubutu, and we in turn confirm the order with our mainland suppliers / vendors who will manufacture, transport, install, and dismantle after each and every exhibition.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases