A well-established Japanese-owned company requires an Administrator who will be responsible for providing support to the organization including but not limited to travel arrangement, filing and documentation, managing expenses, processing payments, office contract renewal, managing application and documentation for visa and trade license renewal. The ideal candidate must have experience in basic accounting, documentation, HR support and PR related works.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases