AFC and ITS Manager with a minimum of 10 years senior technical and management experience will be responsible for overseeing the AFC / ITS interface with the metro. AFC/ITS Manager to ensure that the interfaces between the AFC Contractor, the ITS Contractor and each of the O&M Contractors are efficient and implemented in sufficient time to allow for the smooth launch of the Metro. He shall be responsible for ensuring that the AFC and ITS are maintained correctly and that they achieve their contractual performance targets and KPIs. Saudi Arabia BasedWorker Type EmployeeJob Type Regular At SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. SNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as SNC-Lavalin) are committed to protecting your privacy. Please consult our on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to SNC-Lavalin, you confirm that you have read and accept our Privacy Notice.
Founded in 1911, SNC-Lavalin is a global fully integrated professional services and project management company and a major player in the ownership of infrastructure. From offices around the world, SNC-Lavalin's employees are proud to build what matters. Our teams provide comprehensive end-to-end project solutions – including capital investment, consulting, design, engineering, construction, sustaining capital and operations and maintenance – to clients in oil and gas, mining and metallurgy, infrastructure and power. On July 3, 2017, SNC-Lavalin acquired Atkins, one of the world's most respected design, engineering and project management consultancies. http://www.snclavalin.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases