- moving large volumes of freight from the point of origin to the destination
- utilizing several modes of transport (e.g. road, rail, air and sea) and ensuring that the cargo reaches its destination in the least possible amount of time, in an environmentally friendly and safe manner and at the most affordable rate
- monitoring everything and keeping a keen eye on the shipment, using software applications and satellite technology to provide real-time tracking of freight movements and ensuring timely delivery
- keeping the clients informed throughout the whole process and reporting back to them at each and every stage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases