We have job opening for Application Support- ICCS with one of our leading client in Kuwait.
Job Location : Kuwait Position:Application Support- ICCS
Client Details : Leading client Place in Kuwait Payroll Company: Raqmiyat.
Contract Duration: 12 Months Extendable
ICCS - Application Support
(Image cheque clearing system)
If interested please send your updated profile with following details:
Expected Salary in KWD:
How Soon You can Join Once Offered:
Interested to work for 12 Months Contract Yes/No:
Interested to work with Raqmiyat Payrolls Yes/No:
Willing to Relocate to Kuwait Yes/No:
Visa Validity (If any) :
Date of Birth :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases