Coordinate the departments of Spare Parts and Technical Services to create a first class experience for customers
Ensure the sales of spare parts and services in the region
Professional development of customer support ansservice activities
Leadthe customer supportand service team
Employee development with respect to required capabilities and capacities
Definition and achievement of annual targets
Develop and optimize the working procedures, both internally and externally
Manage Sales & Marketing activities in the region
Customer relationship management for top customers in the territory
Support the development and implementation of marketing strategies
Travel and participate in off-site training, sales and kick-off meetings and trade shows as required
Regular reporting to the General Manager
To be successful in this role you should have the following skills and experiences:
University degree in Engineering or Commerce
Minimum of three years of customer service and after salesexperience in the Middle East
Experience inthe packaging industry would be an added value
Technical understanding required
Management and leadership skills
Demonstrated ability for strategic thinking, planning and execution
Ability to build and maintain effective working relationships
Strong work ethic, trustful, open and reliable
High intercultural sensitivity
Fluency in English and Arabic (spoken and written)
Willingness towork in Ras al Khaimahand to travel within the GCC region
If you are looking for a challenging position in a successful company, we look forward to receiving your application in English. Your application will be treated with discretion and will remain confidential. To create your cost-free virtual portfolio application, click on the link "" at the bottom left of this job offer.
Our German client is a leading developer and manufacturer ofmachinery. The company combines German technology and quality and offers an international working environment. High social responsibilities for its employees as well as excellent products and services distinguish the company in the market.Our client highly values its social commitment and offers equal opportunities combined with flat hierarchies and long-term job opportunities.About Departer The German Headhunter:As an internationally oriented German HR consultancy for the recruitment of multinational professionals, Departer possesses a long-standing expertise in the core markets Germany, Middle East and Australia. Through ourregionally established offices in Dubai, Sydney and Hamburg, we are valued as a reliable recruitment partner by numerous companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases