Responsibilities Create sales plans and quotas in alignment with business objectives for the area assigned SupportStore Managerswith day-to-day store operation Evaluate store and individual performances Report on regional sales results Forecast quarterly and annual profits Identify hiring needs, select and train new salespeople Prepare and review the annual budget for the area of responsibility Analyze regional market trends and discover new opportunities for growth Address potential problems and suggest prompt solutions Participate in decisions for expansion or acquisition Suggest new services/products and innovative sales techniques to increase customer satisfaction Stock, order planning, coordination between stockiest team and internal team for time order planning and dispatches. Focus on specialty products sales such as Eco bond, PUR, PUR FR, Hot melt, D3 Glue SWR-Super, UF Glue etc. Driving Flooring and Wall paper sales- conducting site trials Keeping track on future and on-going projects for both segments. Requirements Bachelors Degree required . Work Experience 4 6 years in Construction Chemicals / Paint Industry
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases