The focus of the position is process & design modelling. Hands on experience with ARIS tool. Preparing EA design & Experience in EA tools.Experience in BPMN. Preferred experience in EA tool like BIZZDesgin and Orbus.
Lambent worldwide jobs is highly focused and adroit in finding the most suitable Human Resource to match the Client Organizations' required profile.A correct remuneration and work satisfaction will be a win-win situation for all those involved.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases