Westford University College is an educational institution established in 2009 with an aim to provide highly reputed and advanced qualifications including degrees , diplomas and various management courses to the aspiring learners in the Middle East and Asia. Our qualifications are accredited and recognized by reputed academic degree awarding bodies, colleges and universities from UK, South Africa , India and Malaysia.
We offer internationally accredited and globally recognized undergraduate and post graduate programs, thus enabling our students to outshine and excel in their preferred arenas as well as augment their pursuit for excellence in their chosen careers or higher education. Headquartered in the UAE, Westford University College has an extensive operational presence spanning across the Middle East and India.
Westford University College draws upon global best practices of pedagogy in online and onsite learning, the result is an interactive, dynamic brand of graduate education ably suited for regular students and working professionals. Westford University College optimally utilizes sophisticated technology and the power of the Internet to bring to you an invaluable learning experience encapsulating the global know-how of the industry best practices.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases