Demonstrates teamwork and builds deep, long-term client relationships at senior levels Efficiently manages all client communications and sets high standards of clarity and effectiveness Delivers impact and manages projects within time constraints with high quality standards Actively supports client development
Firm Leadership Identifies areas of improvement and leads change initiatives for the firm Initiates and leads building firm practice areas or capabilities
People Leadership Creates effective engagement plans and manages team and other internal resources appropriately Trains, coaches, and leads others to aid in their development Builds strong teams and holds people accountable. Sets the example for doing so Makes effective use of senior colleagues. Manages upward intelligently Demonstrates firm values and reinforces them with others
Thought Leadership Leads issue identification, problem structuring, and data gathering for team and client Integrates thinking across industry, function, frameworks, and tools to generate solutions Sets a vision for a variety of topics across disciplines Drives team quality control and integrates recommendations across multiple projects at one client
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases