An Excellent Grade Company, which begun its operation in Salalah way back in 1978 and Head Office in Muscat, is now a provider of Electro-mechanical and IT system integration services to the Southern region of the nation. The company has since grown into a multi-faceted service provider, with divisions covering a multitude of sectors. It has the capability to supply a wide variety of computer hardware, software, network solutions and electrical parts. Over the years, we have established excellent relationships with its worldwide network of suppliers, dealing with companies from All over the world. Devotion to quality, dedication to customer satisfaction and sincerity of purpose has seen the company steadily grow.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases