Plans and directs the day-to-day operations of an Auto service & retail store which sells replaceable parts, services and accessories for motor vehicles.
Develops strategies to improve customer service, drive store sales, and increase profitability.
Ensures customer needs are met, complaints are resolved, and service is quick and efficient. manages store personnel.
The Store Manager will have monthly revenue targets.
Duties & Responsibilities
Attain store monthly and annual performance objectives.
Identify new customers and revenue opportunities.
Select, hire, develop, performance manage, coach, schedule, engage and train store team members.
Coach all team members to deliver on customer expectations.
Protect and maintain the security of store assets.
Ensure execution of all inventory and operational standards.
Manage toward a positive cash flow by achieving sales forecast, managing payroll costs (including controlling overtime) and controlling operating expenses.
Ensure customer accounts are collected. Inform accounts receivable of any issues.
Work to develop promotions, SPIFFs, displays and other marketing campaigns.
Develop and maintain strong relationships with customers. Handle customer complaints effectively and positively. Call on customers as necessary.
Manage the physical appearance of stock and stores.
Ensure compliance with all company policies and procedures while instilling the company vision, mission and values into the daily work processes.
Other duties as assigned.
Knowledge, Skills, and Abilities
College Degree or applicable experience preffered
Associate or Bachelor's Degree in business administration, marketing, operations or similar is preferred.
3-5 years of management experience in aftermarket auto parts & services sales.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Extensive product knowledge or the ability to obtain product knowledge.
Proven leadership skills.
Must maintain a valid driver's license that meets the criteria under company policy.
Arabic speaking candidates preferred