Duncan & Ross Engineering Consulting offers integrated and customer oriented services in the different industries such as Aerospace, Automotive, Construction, Defence, Energy, Life Sciences, Telecom & Transport. We ensure the success of our customers through our long-standing experience and our broa d knowledge network. Duncan & Ross can draw on its worldwide network of human capital, engineering consulting and quality oriented solutions. Our customers will profit from these synergies that play an important role in the processing of our projects. - From Strategy To Operation: Innovation, Procurement, Supply Chain, OPEX, Project Management. - Engineering: Design Engineering (2D/3D, CAD, BIM), Civil / Mechanical / Electrical Engineering, Field Services, Renewable Energy (SOLAR PV - CSP / WIND POWER). - Technology: Business Intelligence, Software Development.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases