Responsible for safe maintenance & repair of a variety of Aerial Work Platforms (AWP) & associated equipment which utilises mechanical, diesel, electrical and electronic systems and installing and repairs mechanical, hydraulic or electrical parts such as hydraulic cylinders, engine parts, switches, controllers and associated components.
Physical Demands and Working Environment:
Primary functions require sufficient physical ability and mobility to work in a field environment and make repetitive hand movement, heights on ladders, to lift, carry, push and or pull the moderate amount of weight, to operate/test the assigned equipment, communicate to exchange information.
Vision should see in the normal visual range with or without correction.
Vision sufficient to read computer screens and onboard digital controller screens and schematic drawings.
Hearing in the normal audio range with or without correction.
Function Key Competencies
Teamwork / Independence
Organisational skills - Problem Solving
Organisation's Core Values
Safety - Enthusiasm & Drive
Certificate in engineering.
Preferred 3 4 years of increasingly responsible maintenance and repair experience in AWP’s or related equipment
Manufacturers training on AWP repair/maintenance/ Any other equipment related industrial training/ Experience & knowledge of diagnostic equipment, and procedures
Good knowledge of English, both written and spoken. Knowledge of an additional language is an asset.
Quick learner, eager to learn and develop.
Methods, terminology, tools and spare parts used in the maintenance and repair of AWP’s.
Occupational hazards and standard safety practice involved in AWP operation & maintenance.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases