Flexibility to work in various shifts and to be assigned in any branch in UAE Basic math skills Must be a team player and can work under pressure Cheerful and pleasant personality Excellent communication and customer service skills
Excellent verbal and written communication skills Presentable, persuasive and goal-oriented In-depth understanding of company services and its position in the market Ability to multitask, prioritize, and manage time efficiently Basic computer skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases