International Turnkey Systems - ITS, a leading integrated information technology solutions and software services provider, offers world class quality IT solutions and services that enable large, as well as small to medium organizations to keep up to date with the fast evolving competitive business environment. As technology pioneers with 34 years of experience in the Middle East, ITS has a long, proven and successful track record.
Global Financial Solutions, Education Solutions, Global Services Solutions
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases