We are currently working with one of our well-established clients - Enterprise Sofware Solution provider headquartered out of Europe, who is looking for Branch Sales Manager to join their regional office in Dubai. Having undergone significant growth over the past three years and looking towards accelerated expansion, the company is seeking a line Sales Manager to oversee and manage the successful sales activities of 3-4 direct sales representatives in the UAE and adjoining Gulf countries. In this role, the line Sales Manager will hold full responsibility for leadership, productivity and quota achievement of the field sales team. Paramount to the position is an ability to provide strong sales leadership and foster seamless teamwork in a dynamic, entrepreneurial environment; resulting in meeting sales and customer success goals. Position reports to CEO. Essential duties and responsibilities • Meet and exceed established sales goals. • Develop the Go To Market strategy for all regional sales efforts • Drive the team’s prospecting and partnering activities to build pipeline to plan • Recruit, hire, train, and empower account executives in the UAE • Lead from the front and coach and motivate Account Executives to exceed sales goals • Supporting Account Executives by participating and leading in client meetings and engaging other corporate resources as required • Coach and professionally develop Account Executives regarding strategies to drive closure rates and opportunity identification • Reporting on sales activity and revenue forecast • Engage and nurture peer resources from strategic partner organizations; paramount to which is the company’s global relationship with IBM. • Manage to operating budgets by keeping expenditures within budget. • Work with home office and field delivery and support teams to frame solution opportunities and requirements and develop proposals encompassing all aspects of our applications. • Provide critical field input for corporate strategy development and future planning. • Keep abreast of products, market conditions, competitive activities and industry trends. • Represent the client at regional events, analyst and partner meeting/ • Conducting weekly revenue forecast meetings for respective territories • Identify hiring and competency / skills gaps in Sales team. Desired Skills and Experience • Minimum 6 years of enterprise software sales experience serving the commercial banking sector in an individual contributor and management role, incorporating at least 3 years sales management experience • Demonstrated competency in building and managing direct sales teams with large account and large transaction (1m+ USD) sales focus. (Highly preferred) • Experience with SaaS offerings (A big plus) • Can demonstrate past performance where increased sales from a level of 5m - 10m to a level of 20m-25m+ in either regional or corporate focus (Highly preferred) • Proven success in meeting sales plans and building teams in a high growth environment • Ability to build trust and rapport with customer peers and partner executives • A proven top level consultative and strategic sales practitioner, who can build credibility and team competency through their lead from the front skills. • Excellent presence with strong presentation and listening skills • Bachelor of Science • Based in Dubai, UAE. Travel - Local and regional travel
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases