This is a Contract role under ManpowerGroup ME The role is to manage external (i.e. Brand Marketers, Creative Agency attendees, Media Agency attendees) and internal (i.e. Google Account Team) client logistics pre/during/post the BrandLab workshop by ensuring it's a high quality experience at every touch point. PRE: The BrandLab Project Coordinator plays a critical role in managing the day-of-workshop guest experience for our top advertisers, giving them the white glove treatment, plus executing all the pre-workshop scheduling and post-workshop follow-up activities for every workshop: -managing a complex matrix of regional schedule and calendaring responsibilities -sending out logistics emails -setting up client accounts on the workshop website -managing catering orders -coordinating with external vendors -physical setup of the workshop space DURING: The BrandLab Project Coordinator is the client's main contact during the workshop. This includes: -greeting clients/escorting them -taking notes live during the workshop with the ability to digest, reformulate and prioritize key learnings from in-group discussions/sessions -responsible for the workshop flow and timing -facilitating short sections if necessary (e.g. brainstorming sessions, live wrap-ups…) POST: The BrandLab Project Coordinator creates a package of materials from the workshop, which includes typed notes, photos, presentations, and other supplemental material. Also, post materials on the workshop website for clients to access and download. -making sure that all ideas from the day are properly captured -preparing and communicating with Account Teams wrap-ups and packages of all material post-workshops REQUIRED QUALIFICATIONS -Bachelor's degree required -Highly knowledgeable and passionate about the digital space -Fluent in English with exceptional written and verbal communication skills PREFERRED QUALIFICATIONS -2-3 years of experience in marketing and/or digital advertising working with top clients/agencies -Excellent project management skills -high attention to detail -conflict resolution skills -strong organizational skills -ability to handle multiple tasks and prioritize work effectively -proven track record in high productivity environments -Interact with numerous internal stakeholders and external ones as well: C-level executives, clients, and other high-profile guests -Represent Google/YouTube and its brand: skills such as communication, organization, professionalism/judgement, and tech-savviness are necessary -Fluent in Arabic
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases