Understand consumer needs and business priorities to define the vision and objectives.
Develop deep customer understanding, particularly around how customers use various channels for their needs throughout the customer journey and then identify new innovative solutions to solve unmet customer needs.
Own customer/feature prioritization across the customer experience and actively contribute to prioritization to drive the highest value for customers.
More than two decades old IT solution driven conglomerate having offices at UAE (Dubai), USA , India & Malaysia.
An exciting technoprenuerial journey encompassing the translation of value proposition to our valued and esteemed customers . We provide tailor made IT solutions which fit the customers business model in terms of Technology, business continuity , culture and growth phenomenon.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases