Future Focus Infotech (FZE) addressing the MEA geography (FFI MEA) is the WOS of Future Focus Infotech Private Limited, India – a Strategic IT HR Consulting Services and Managed Solutions service provider. Industry Expertise
We're uniquely organized by industry practices in the Information Technology domain to ensure that our Relationship and Delivery team have in-depth understanding of your business. This has been reiterated by the fact that our customers continue to extend the relationship beyond existing and established borders - enabling them to scale up resources and add the subject matter experts they need & as they need them. Relationship & Consulting Specialization
Our team focuses exclusively on IT HR consulting services that are strategic in nature and differentiated through approach and process from the general "staffing" business, making them uniquely positioned to identify and engage you to the right resources. Our global delivery system accesses an incredible pool of specialized talent from around the globe.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases