Fully responsible to generate the business in the following areas,
Business Setup Services, Corporate Sponsorships, Offshore company services, Trademark, Copyright, Patent, Product Registration, PRO Services, Consulting and Advisory Services, BPO, Market Research, Mystery Shopping, DIFC & Family Office Setup, etc.
Should have good leadership quality and handled a team of 10 members at least.
UAE Driving license is required.
Excellent communication skills and go-getter attitude is Essential.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases