Working as a Business Development Manager at Ensaan Technologies is a high-profile career opportunity. "Talent" continues to be one of the key C-Level initiatives in the modern business world, and our customers and prospects have high expectations of what we can deliver to their business. We trust our sales people to be the first experience customers and prospects have of Ensaan, so it’s vital you demonstrate the values that we live by as an organization and share our passion to succeed and enable our customers to succeed. Working in our account management team, you will be playing a crucial role in continuing to drive our business to keep growing and will be part of a dynamic team culture with strong internal networks and support right up to management level.
Achieving an assigned sales and profitability goal
Selling and supporting the firm’s complete product and service offering to an assigned set of named accounts. Focusing on customers with high-value, strategic growth opportunity by doing customer interactions, face-to-face meetings
Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned customer relationships
Penetrates assigned accounts by:
Selling new or additional products or services to current customers
Finding additional buyers within the existing customer location
Selling additional customer locations
Sells the firm’s complete offering of products and services
Leads all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management
Develops customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success
Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
Manages assigned customers’ transition from the Business Development group during customer implementation
ACCOUNTABILITY AND PERFORMANCE MEASURES
Achieves assigned sales quota
Meets assigned expectations for profitability
Establishes customer account plans that meet company standards in all assigned accounts
Maintains high customer satisfaction ratings that meet company standards
Completes required training and development objectives within the assigned time frame
Reports to the Sales Manager
Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed
Works closely with the Team to ensure customer satisfaction and problem resolution
Four-year college degree from an accredited institution
Minimum 4 years of sales experience in a business-to business, large/strategic customer segment
Should have at least 1 years’ experience in HR Sales Domain.A record of achievement in the Account Manager position
ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS
This position includes outside travel to customers’ premises
All prospective employees must pass a background check
We area leading independent HR Technology provider in the Arabian Gulf region. Our vision is to provide HR departments of regional organizations with the best of HR technologies enabling them to be more efficient & effective. We are a part of a successful technology-based group of entities that operates across the region with eight offices in all major cities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases