As a Business Development Manager your responsibilities will include: Generate new sales opportunities with new and existing customers within Saudi Arabia Conduct client presentations and technical sessions with customers to promote the companys experience and capabilities in the delivery high-level Software Asset Management, Licencing, Cloud & Hosting IT Security, and Data Intelligence solutions and services Develop business and use cases based on customers requirements to find common ground for sale Utilize Technical knowledge to conduct consultation sessions and prove value by being a trusted technical reference. Worked continuously to build relationships with Directors and C-Level Executives within IT and Procurement Coordinate with Channel and Technical Teams to ensure opportunity success Reporting to the CEO and Sales Director to execute companys sales strategy in Middle East Keep up to date with local market trends and requirements coupled with the latest technologies available by attending regional technology events To be considered for this opening, the client requires the following skills and experience: Possess at least 8 years of IT Sales experience with a minimum of 5 years gained in Saudi Arabia with a strong customer base in the Western Region Have experience of selling services and solutions on an enterprise level to both government and the private sector in KSA Strong technical understanding within SAM, Licensing, IT Security, Infrastructure solutions with an awareness of the benefits of working with the product suite of the following: Microsoft, Oracle, IBM, SAP etc Working knowledge and familiarity with Virtualization and Cloud technology is highly beneficial
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases