Our Client is a global provider of supply chain solutions serving the consumer goods, fresh food, beverage, manufacturing and retail sectors in more than 60 countries. They are currently looking to hire a Business Development Manager for their Riyadh office.
Duties & Responsibilities:
-Manage and develop relationships with customers & prospects within assigned territory at different levels to improve customer satisfaction; protect and maximise revenue opportunities and minimise asset risk.
-Overall responsibility for profitability/ MOP in dedicated area for all customers operating in the territory
-Understand customer trends & operational plans, problems, opportunities & match to sell THE -COMPANY's products, services & value proposition
-Closely manage commercial terms of the contract with the customer to ensure revenue is adequately collected and that any program costs are well understood and anticipated by the customer
-Implement territory / account plans through prioritization provided by asset management and supply chain team in collaboration with Strategic Accounts, addressing any customer issues raised at the location level
-Create & manage sales funnel based on account portfolio and work leads with prospects in territory, converting new business opportunities
-Maintain continuity of business and ensure the accounts remain profitable
-Establish and maintain relationships at appropriate levels with customers and manage the interface between customer & THE COMPANY.
-Deliver high levels of customer satisfaction through a consistent service delivery to the customer
-Work closely with strategic account managers to implement account plans for strategic customers operating within the territory.
-Maximize time spent with customers by relinquishing administrative and transaction work to office-based teams
-Have overall revenue and (where practical to measure) profitability responsibility for the territory & work closely with office- based support team
-Deliver revenue budget
-Build solid relationships with accounts, decision makers, influencers and users
-Develop sustainable and profitable growth, deliver new business from portfolio
-Improve the NPS score of territory in line with Brambles targets
-Develop and implement agreed account plans for all major accounts
Ensure that all business within the territory achieves Brambles profitability and return expectations. Where this is not the case, implement profit improvement plans.
Qualifications & Experience:
-Bachelor's Degree in Business, Manufacturing, Engineering or Related field
-3-5 years customer facing experience
-Retail or CPG manufacturer experience an advantage
-Experience of working with contract law and commercial finance Working knowledge of Six Sigma or other continuous improvement methodology
-Desire to deliver customer excellence & win new business
-Strong relationship building & interpersonal skills
-Flexibility in a changing market and culture
-Structured and disciplined individual, comfortable with detail and works well under pressure
-Presentation, communication, negotiation skills
-Supply chain knowledge
-Analytically minded with great attention to detail
HistoryMissionServices.Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.
We have built relationships with many leading indigenous and multinational organisations throughout the Middle East and internationally in countries such as Saudi Arabia, Qatar, UAE, Oman, Bahrain, Kuwait, Egypt, Lebanon and Sudan.
Concentrating our resources has created five distinct specialist divisions:
· Integrated Project Management – Outsourcing · Oil & Energy · Construction & Engineering · Banking & Finance · Human Resources
Across the full spectrum of industries and at all levels of recruitment, our standards of quality and professionalism remain constant.
With a database of over 80,000 candidates and management’s 30 years’ experience recruiting professionals, we have the resources and expertise to select the right candidate for each position.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases