* Ensure submission of Daily/Weekly/Monthly Sales & Marketing action plan by the S&M Team. * Plan business strategy and Generate business from HNI and Ultra HNI prospects * Create a database of Clubs, Institutes, associations etc. for purpose of analysis to increase market share and for tie-ups. * Maintain updated database/ folder of handouts/collateral/advertisements etc. of Competitors and their activities. * Build Institutional Tie -Ups with prominent Institutes, Associations, Chambers of Commerce, Clubs like FICCI, PHDCCI, and CII. * Achieve the monthly and quarterly targets as specified by the Branch Manager * Promote Advantage World Wide to the clients. * Manage relationships of super HNI clients, retaining & enhancing relationships.
WWICS – the world’s largest immigration group has its presence across the globe, with Asian Headquarters in Mohali (Punjab), India. There are 18 offices across India and 16 offices globally at CANADA- Mississauga, AUSTRALIA- Sydney, UAE- Dubai JLT, Dubai Karama, Abu Dhabi, Sharjah, QATAR- Doha, BAHRAIN, KUWAIT, OMAN- Muscat, KENYA- Nairobi, Morocco.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases