This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Prepare CAD models and drawings to include flat patterns and all dimensions required for ELV Develop CAD models and drawings using electronic layouts, prints, drawings and other sources Revise existing CAD drawings from marked up drawings or sketches Prepare and/or process ECOs, subject to approval of product structures and item masters Generate exploded views of assemblies and sub-assemblies for use in IOMs and manuals Complete special projects as assigned Complete and maintain all required paperwork, records, documents, etc Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases